When using Slingshot, it is crucial to only send tokens through supported networks. If you accidentally deposit via a chain we do not support, the transaction can’t be recognized by Slingshot and is likely unrecoverable.
Why this happens
Blockchain transactions are final once confirmed on-chain. If the receiving or sending network is not integrated with Slingshot, your tokens will not appear in your account, and as a non-custodial wallet, we have no way of accessing or transferring them.
What you can do
Reach out to support
While Slingshot can’t guarantee a resolution for unsupported networks, contact our support team with your transaction details. They’ll advise if there’s any known workaround.
Need more help?
For further assistance or troubleshooting, click on the chat bubble at the bottom right of this screen, or from within the app, under Profile → Settings → Help Center → Contact Support.